Reliable Appliance Service Inc. is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. By using our services, you consent to the data practices described in this policy.
1. Information We Collect
- Personal Information: Name, email address, phone number, mailing address, and other information you provide.
- Device & Usage Data: IP address, browser type, operating system, referring website, and pages visited.
- Geolocation Data: If enabled on your device.
- Financial Data: Payment information (if applicable for purchases).
- User-Generated Content: Comments, reviews, and messages submitted through our platform.
We collect this data through forms, cookies, tracking pixels, analytics tools, and third-party integrations.
2. Legal Basis for Processing (GDPR Compliance)
- User Consent – For marketing communications and optional tracking.
- Legitimate Interest – To improve services, prevent fraud, and ensure security.
- Contractual Obligation – To fulfill orders and provide services.
- Legal Compliance – To meet regulatory requirements.
3. How We Use Your Information
- To provide and improve our services.
- To personalize your experience and offer relevant content.
- To communicate with you about updates, promotions, or support.
- To analyze website performance and user behavior.
- To ensure security and prevent fraud.
4. How Long We Retain Your Data
We retain personal data only as long as necessary for the purposes outlined in this policy. Account-related data is retained for up to 5 years after the last activity, unless required otherwise by law. You may request data deletion at any time by contacting us at [email protected].
5. Data Sharing & Third-Party Services
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers – Payment processors, hosting providers, analytics tools, and advertising partners.
- Legal Authorities – If required by law or to protect rights and safety.
- Affiliates & Business Transfers – If we merge or sell the business, data may be transferred.
We may transfer data internationally in compliance with applicable laws, including Standard Contractual Clauses (SCCs) or Data Privacy Frameworks.
6. Data Security Measures
- Encryption of sensitive information.
- Secure storage and restricted access controls.
- Regular security audits and monitoring.
- Two-factor authentication (2FA) for authorized access.
While we take all necessary precautions, no method of data transmission over the internet is 100% secure.
7. Your Rights (GDPR & CCPA Compliance)
- Right to Access – Request a copy of your data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”) – Request deletion of your data.
- Right to Restrict Processing – Limit how your data is used.
- Right to Data Portability – Obtain a digital copy of your data.
- Right to Object – Stop processing for marketing purposes.
- Right to Withdraw Consent – Opt out of email marketing and tracking.
To exercise these rights, contact us at [email protected].
8. Cookies & Tracking Technologies
We use cookies to enhance user experience and analyze traffic. You can manage cookie preferences in your browser settings. More details can be found in our Cookie Policy.
9. Marketing & Opt-Out Options
You can unsubscribe from marketing emails at any time using the “unsubscribe” link in emails. For targeted advertising, you can adjust settings in your browser or device.
10. Children’s Privacy
Our services are not intended for users under 13 (or 16 under GDPR). We do not knowingly collect personal data from minors. If we discover a minor has provided data, we will delete it.
11. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for their content or privacy policies. Please review their terms before sharing personal data.
12. How to File Complaints
- Contact us at [email protected] for resolution.
- File a complaint with the data protection authority in your country.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We will notify you via email or website announcements where applicable.
14. Contact Us
If you have any questions about this Privacy Policy, contact us at:
Reliable Appliance Service Inc.
Email: [email protected]
Address: 324 Coogan Way, El Cajon, CA 92020
By continuing to use our services, you acknowledge and accept this Privacy Policy.